Returns & Exchanges

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

 

Please note the following exceptions to our return and exchange policy:

• Discounted items are final and cannot be returned or exchanged
• Gift cards are non-returnable
• Returned items must have tags still on and be returned in original packaging
• Returned items must have no visible signs of wear or use

  

To initiate a return or exchange, here's how:

1. Email us at info@museapparelusa.com
2. In the subject line, put Returns and order#
3. Let us know which items you wish to return or exchange from your order
4. Send all items back to us using the label provided by Muse so we can make sure to track your stuff. We are unable to refund lost returns using labels other than our own 

Additional Information:

• It normally takes 1-3 business days to process your returned item from day of receipt. Refunds and store credits may take 7-10 business days depending on the bank's process time. 
• We are unable to refund lost and damaged items.